General At Jamal Fragrances, we are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact page. For general purchasing information, please read the purchasing information.

Shipping And Handling All orders to the UK only will incur a post and packing charge of £4.50. For deliveries outside the standard UK postal zones, please contact us by email before placing your order. This applies to all areas away from the British mainland, Scottish Islands, Isle of Man, Channel Islands, Republic of Ireland and overseas orders will be sent the most effective way for which you will be charged accordingly.

Delivery Schedule We will endeavour to dispatch your order within 5 working days, using Royal Mail First Class delivery. For international orders please allow for consequent longer delivery times.

Back Orders If your item is not in stock, we will order the product(s) for you. You will always be alerted in this situation via email with the option to cancel your order if you would rather not wait.

Returns If you receive goods that you did not order then we will ensure that the correct items are sent at no extra cost and we will cover the cost of returning the incorrect items. Please contact us if this is the case. We will accept returns up to 10 days from the date they were dispatched.

Credit Card Security All card information is made via the secure servers of PayPal - we never see this information at all - we only see your address and the items you have ordered.

Privacy Policy - Jamal Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes